Frequently Asked Questions

Simply because we are the happiest print store around and we spoil you silly with the many choices! Need we say more? See it for yourself! Click here to shop now.

Nope! You can check out as guest. However, we strongly recommend that you create an account before checking out so that you can log in to check the status of your order.

Just follow the instructions on each page.

If you encounter any issues with uploading your photos, drop us a mail at hello@printwich.com and our fabulous team will help you out.

You may not cancel your order once you have completed checkout and submitted the order.

We offer various sizes in both squares and rectangles. There are also old school option that are polaroid look-alike. View our entire range of products on our product page and click on each product for the description.

We print using high-end professional graphic printers and superior thick paper. The result is matte finish excellent quality prints.

Also, remember that the quality of the printed photos will be highly dependent on the quality of the photos you uploaded. If you took the photo at night in a low light environment, chances are your prints will turn out grainy. Photos also tend to appear brighter on screens than on prints. So take these factors into consideration when uploading your photos. We want you to receive the best prints possible!

Your photos may look fine when viewed on your mobile or computer screens, or you have taken your photos with a DSLR in RAW Format or other digital cameras with high-resolution/megapixels, but sometimes your prints don’t turn out as sharp as you have expected.

There are various reasons why this may happen -

1. You have uploaded photos directly shoot with a DSLR camera which maybe in a size or format many times larger than the actual print size, or with different DPI intensity. Depending on the product you have selected, we automatically resize your photo to the correct print size and resolution intensity.
   
   During this process, interpolation and resampling artefacts may be introduced resulting in what is typically known as noise, ringing, posterizing, etc., which may cause your photos to turn out grainy when printed.
   
   If you have shot with a DSLR, we recommend that you resize your photos before uploading them to 1.5 times of the print size in 300dpi. E.g. If you are printing Signature Squares that is 10cm X 10cm, you can resize your photos to 15cm X 15cm. Do not use JPG file size as a reference of print clarity.
2. When converting from RAW format to JPG, different software or configuration may include colour profiles which do not follow ICC standards, or they may include ICC profile for the best view result on the device where the files were being converted. Photo quality and colour will be lost when we resample the photos into CMYK format for print.
   
   If you are unsure of the points mentioned, or if you do not convert the RAW format photos yourself, be sure to communicate to your photographer that you need these image files for CMYK card size printing. They would usually not include an ICC profile and adjust the colour or white balance for print.
3. High ISO settings. Photos that were taken with high ISO settings introduce a lot of noise into the image which is usually amplified in prints because of the 1:1 size to distance ratio. When taking photos, make sure the camera ISO setting isn’t too high. By keeping your ISO setting as low as the lighting allows, you minimise the risk of grainy photos when printing. Alternatively, you may try resampling your image to the exact print size in 300 dpi, to remove whatever noise which may have been introduced during the image capture.

Any issues with your orders must be reported to us via email within 5 working days from the receipt of your parcel. Any reports thereafter will not be entertained.

Good news! - Printwich ships internationally to everywhere in the world!

Orders are typically processed within 3 working days. During festive seasons or when there is a surge in order volumes, it may take up to 5 working days.

We are unable to offer expedited processing. Please check the processing time and shipping time before ordering.

Self-collection option is not available. Please refer to the shipping options available.

We will only be able to change your address if you're your order status is 'Order Confirmed'. Once we start processing your order, we are unable to change your shipping address. Please email us at hello@printwich.com if you would like to change your shipping address.

Our currency are listed in Singapore Dollar (SGD) by default. You may also view the prices in the following currencies that we accept:
- Australia (AUD)
- Bangkok (THB)
- Canada (CAD)
- Europe (€)
- Hong Kong (HKD)
- Japan (¥)
- New Zealand (NZD)
- Philippines (PHP)
- UK (₤)
- US (US$)

We accept payment via PayPal. You do not need a PayPal account to pay. You just need to hold a major bank debit or credit card.
Payment via bank transfer is available for Singapore orders only. Simply follow the instructions on the checkout page to pay via bank transfer.